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Terms & Conditions

Shipping Charges

New Zealand:

At Dart Valley Station Limited, we extend the privilege of complimentary shipping for all orders exceeding $250. For South Island locations, freight for orders below $250 incurs a nominal fee of $12.00, while North Island deliveries are subject to a fee of $24.00. Kindly note that this shipping provision does not apply to wholesale transactions.

Australia:

For our Australian patrons, shipping costs amount to $75.00 for orders valued below $500. At Dart Valley Station Limited, we extend the privilege of complimentary shipping for all orders exceeding $500.

Rest of the World:

Customers situated beyond New Zealand and Australia will have shipping costs tailored to their order and confirmed prior to dispatch.

Global Shipping – Exemptions for Specific Items

In compliance with evolving New Zealand export and bio-security regulations, we regret to inform that certain products cannot be dispatched internationally by Dart Valley Station Limited.

Returns Policy

Dart Valley Station Limited honors a comprehensive returns policy. Our esteemed clientele can initiate the return of any AD product(s) within 10 days of delivery under two distinct conditions:

a) The product(s) remain in pristine condition, unopened, and untouched, adhering to its original state.

b) The product(s) display any form of defect, damage, expiration, or proximity to expiry.

Return Shipment Costs:

We at Dart Valley Station Limited assume responsibility for the full expenses of return shipping when the return arises from an error on our part. Instances include receiving incorrect goods (varying size, type, or flavor) or encountering defective or expired items.

Refund Deliberation:

The refund timeline typically spans four weeks from the point of returning the package to the shipper. In many cases, the reimbursement may transpire at an accelerated pace. This duration encompasses the time required for us to receive, scrutinize, and process the returned items and arrange the fund transfer to your account.

Shipping and Returns Guidelines for Dart Valley Station Limited

We extend complimentary shipping for New Zealand orders surpassing a total of $150 and for Australian orders exceeding $300.

Our shipping charges are itemised as follows:

  • $12.00 – Domestic shipments South Island

  • $24.00 – Domestic shipments North Island

  • $50.00 – Australia

For the rest of the world, shipping fees will be personalized for each order, and customers will be informed before the commencement of processing and shipping.

Shipping Tariffs

Our Commitment

At Dart Valley Station Limited, we hold the sanctity of your information in the highest regard. We are steadfast in our commitment to:

a) Safeguard your privacy and confidentiality; and

b) Adhere to the strictures outlined in the Privacy Act 1993 and other pertinent privacy regulations, governing the collection and use of personal information.

Scope of this Privacy Protocol

This Privacy Policy is pertinent to:

a) Personal information furnished on this website ("Site"), encompassing instances such as making a purchase; and

b) Data automatically gleaned during visits to this Site. By accessing the Site, you inherently consent to the collection and utilisation of such information, conforming to the tenets delineated in this Privacy Policy.

Modifications to Privacy Arrangements

Dart Valley Station Limited retains the prerogative to modify, amend, or alter this Privacy Policy intermittently, with or without prior notice. All such adjustments take immediate effect upon the update of the corresponding page on this Site that houses the Privacy Policy. Your agreement to abide by the Privacy Policy in force at the time of your Site access is acknowledged.

Contact Information

For any further clarifications concerning this Privacy Policy, please do not hesitate to reach out to us at Dart Valley Station Limited, situated at 404 Glenorchy-Routeburn Road, RD1, Glenorchy 9372, New Zealand.

Collection, Utilization, and Retention of Personal Data For Visitors

Feel free to explore the contents of this Site without the need to disclose personally identifiable information.

Acquisition of Personal Data

Dart Valley Station Limited accumulates personal information (such as your name, address, and details of your purchased items) via this Site during the process of making a purchase. The rationale behind this collection is to administer your account, facilitate purchase processing, arrange delivery of acquired items, maintain internal records, and establish communication related to your purchase or dissemination of information about products and services that might align with your interests (including electronic communications). It is crucial that the information you provide is accurate, current, comprehensive, and devoid of any deception, as our reliance on this information is paramount.

Third-Party Involvement in Personal Data Collection

Third-party entities that we engage for payment processing associated with purchases made on this Site may also amass your personal data. Refer to the respective third party's privacy policy for detailed insights.

Usage and Dissemination of Personal Data

All personal data amassed through this Site will be handled in accordance with the regulations delineated in the Privacy Act 1993. Specifically:

a) Personal data will be harnessed solely for the purposes it was collected for, and its retention will be limited to the necessity of fulfilling said purposes (including periods mandated by law for data retention).

b) Except as delineated above, personal data will not be divulged to third parties except in scenarios where mandated or permitted by law, where explicit authorization from the individual has been obtained, or where the disclosure is integral to the purpose of data collection.

c) Under no circumstances will we trade or lease your personal information to external parties.

Privacy and Data Protection Policy for Dart Valley Station Limited

Access

You retain the prerogative to request access to your personal data maintained by us at any time. Kindly convey such requests through written correspondence to the aforementioned address.

Modification and Erasure

You are entitled to request the rectification, modification, or erasure of any personal data we have in our possession. Address such requests through written communication to the provided address.

Opt-Out of Electronic Communications

If you prefer not to receive marketing communications from Dart Valley Station Limited via electronic means, kindly convey your preference via email to gerhard@dartvalleystation.co.nz.

Access, Amendment, and Deletion of Personal Data

We routinely collate statistical data concerning Site visitors to enhance our platform's functionality and monitor traffic. However, this data aggregation does not reveal the identity of individual users and does not lead to the collection or storage of personal information about you.

Automatically Retrieved Information during Site Visits

Upon entering this Site, your device will be furnished with a cookie – a text file facilitating recognition by our server. This measure enhances the speed and dependability of the Site, affording you a more refined experience. It's imperative to note that cookies themselves do not unveil individual users' identities nor are they utilized to amass or stockpile personal information about you. While you can adjust your internet browser settings to deactivate cookies, please be apprised that this might impede the Site's intended functionality, for which Dart Valley Station Limited holds no liability.

Cookies

Dart Valley Station Limited has exerted all reasonable efforts to preclude unauthorized access to personal data, ensure the precision of data, and guarantee suitable usage of such data. However, you acknowledge that the internet's inherent nature is not invulnerable, and Dart Valley Station Limited cannot forestall nor is responsible for unauthorized interception or hacking of information transmitted through this Site by external parties.

Security

This Site might encompass links to external websites. It's essential to comprehend that Dart Valley Station Limited is not accountable for the privacy policies of these external platforms. The ambit of this Privacy Policy is strictly confined to information gathered by us.

External Website Links
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